1. Within 24 hours after the receipt of the goods, if the customer finds that the goods have quality problems, please contact the customer service center for confirmation. 2. The customer service center will accept your return application within one week, and will notify you in advance if the processing needs to be postponed due to special circumstances. 3. If the return conditions are met, the customer service center will confirm and arrange a refund.
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Cancellation We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Returns (if applicable) We accept return of products. Customers have the right to apply for a return within 7 days after delivery the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. Notes Custom-order or personalised items do not have a right to 7 days refund. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. Refunds (if applicable) Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Notes (Damaged product) Any items damaged on arrival can be returned to vcansale.com. Please note that if the damage is limited to the outer packaging and the contents are intact, the product will not be considered damaged. Late or missing refunds (if applicable) There is often some processing time before a refund is posted. If you still have not received your refund, please contact us at [email protected].
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Order Tracking Enter the member center and enter "My Order-View Order" to check the status of the order. Pay order If you choose "Pay online", the order will display "Pending Payment" when the website has not received your payment. It is recommended that you pay in time within the order retention period. Cancellation After the order is successfully submitted and before the shipment, you can cancel the order. Note: Once the order cancellation application is submitted successfully, it will not be able to be modified or restored. Please exercise caution. If the order contains promotional items such as gifts, events, coupons, etc., if the main item order is cancelled, the associated promotional items will also be cancelled. Change Order The order can be modified before the order is reviewed. If the order has been reviewed, the order cannot be modified. Note: The current product information will prevail when the modification is made, and the modification of the order may affect the delivery time. Due to the fast production speed of the order, the modification may be unsuccessful.
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In order to protect your rights and interests, please check face to face with the delivery staff when you receive the goods. The scope of verification includes but is not limited to: whether the type, specification, quantity (including the smallest packaging unit of the product), amount, outer packaging, etc. are consistent with the order, Receipt if it is correct. After signing, this website will no longer be responsible for the above problems. According to the different attributes of different commodities, you may need to check one or more of the following situations when inspecting the goods, including but not limited to: whether the product itself is identifiable and whether the anti-counterfeiting label of the product has been completely scratched Open (anti-counterfeit label is damaged, this website will not be after-sales) and so on. If your order is handed over to someone else to collect it, and the collecting person has the same rights as you, we will treat it as you sign for it. If you find the above-mentioned problems with the goods during the inspection, you can choose to reject the order after the delivery person or the delivery person is present to contact the customer service to confirm. However, if the order contains a sealed package and there is no quality problem after unpacking, it cannot be rejected. After the rejection business is completed, the payment that has been paid will be refunded according to the original payment method and original route. If the order is rejected due to customer reasons, this website will charge you a one-way delivery fee.
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Shipping Time: The time frame for order delivery is divided into two parts: Processing time: 1~2 days Delivery time: 3~5 days (8~14 days for pre-sale products) Shipping method: Express delivery Transportation costs: 1. The shipping fee for the first weight is US$1; the additional weight is US$0.5/kg (less than 1kg is calculated as 1kg). 2. If the express delivery is less than 1kg, it is calculated as 1kg; if the express delivery is less than 1m³, it is calculated as 1m³. When the difference between volume and weight is large, the sales weight will be charged as follows: volume weight (kg) = length (cm) × width (cm) × height (cm)/6000. Delivery Area: The distribution scope of this website supports most cities in Cambodia, and the specific area is subject to the specific selection of the customer's order on the website. Tips: 1. The order amount is minus the amount of discounts and promotions. 2. The weight of the product is calculated based on the gross weight (including the weight of the product sales package). 3. Delivery time limit: from the time the goods are sent from the warehouse to the consignee signs for receipt, working days are the unit, and weekends and holidays are not included in the delivery time limit. 4. The freight charge standard may be adjusted accordingly, and the specific freight charges published on the product detail page and settlement page shall prevail.
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