1. What should I do if I forget my account or nickname?
If you forget your account or nickname, please contact customer service staff to handle it for you.

2. How to change the login password?
Enter the member center, enter "Personal Information-Change Password", follow the guidance to complete the password change.

3. How long is your shipping time?
This depends on where you are located. The shipping time to the Cambodia is about 7-10 working days.

4. What’s the status of my order?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included.

5. I have not received any confirmation email.
For this matter, please send an Email to [email protected]
Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.

6. I want to return or refund!
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to [email protected]
Please specify your invoice ID or the last 4 digits of your credit card and we will process it for you.

7. How do apply the discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email [email protected]

8. How to get my discount?
There are several ways to get discounts on our website.
Join our Facebook group, or follow our Instagram to enjoy the latest events!
Log in to our website and register, then you can always get the latest discount via E-mail!